At last, a day I can write about my activities for a blog.
Oh, really, you mean it was that interesting?
Yes, in the “may you live in interesting times” Chinese curse way.
Friday was supposed to be a good catchup day. Worked late at work Thursday night to catch some key items up. Got up early Friday to start cleaning the rest of the things out. A work from home day where I had a couple of errands and 10 hours for work planned into the schedule.
But no internet connection. Called Clear.com our provider. Seems our tower was down. Spent half an hour running around the house trying to find a signal for a different tower. Finally found a weak signal, signed on, and worked a couple of hours before going to practice organ. Computer was slow but doable.
After organ, since computer was slow, drove out to Panera to use their faster computers. Worked until lunch, then left to go to a meeting at the high school to plan the daughter’s senior year classes. After that it was to the library to use their computers, while Betsy did the grocery shopping. She picked me up on the way home.
Came home hoping that the tower was back up. Instead the signal on the auxiliary tower was so weak and bad I had to give up. So the kids fixed supper and then it was an evening at McDonald’s catching up on work.
So no time in there to spend the 3 hours I’ve been doing each night on my Master’s coursework.
Additional frustration is this tower outage happened 6 months ago. Then we had to spend a week convincing them it was their tower and not our modem. And after they were convinced, they told us it would be resolved in 2-24 hours, and took a week.
This time they said it was the tower, and gave us the same 2-24 hour estimate. I’m skeptical, of course.
What is funny, is the discount rate they gave us after the last tower problem expired just this month, and we have tower problems again. When i mentioned that, the first agent started trying to explain to me that it wasn’t on purpose like I was saying. Which of course i wasn’t saying. But it made me want to speak to a manager. She said one would call me. I asked within what reasonable time interval. She said 2 hours.
Is 7 a.m. to 4 p.m. 2 hours? Well, we hadn’t received the call by 4 p.m. so I called back. Turns out the first agent had misled us and never did ask a manager to call. So this time I insisted, and got one to call me back. Told them we were ready to cancel, and got another discount rate, not nearly as discounted as the last.
And I will tell you, except for the outages we have liked the service, but when the discount expires, we are ready to jump ship. This is becoming too much of a pattern.
At The Rainbow 