The lady at the check-in to my doctor’s office didn’t think I would like to hear the answer she really should have said, so she said something else instead. Even though I asked a direct question, she wouldn’t answer it, and her supervisor was ever better at lying to me than she was.
Thank goodness Kathy in billing could actually tell me the truth. I knew what the truth was. I asked the first and second ladies to tell it to me. I stated it plainly to them, but they could not say yes. They had to say something that wouldn’t confirm, only hit that what I was saying was correct.
And the second lady insulted my dignity, as if I didn’t know and wouldn’t be able to pay the fee that was being required because of the lies that had gotten me into their office in the first place under the assumption that they actually would process my insurance when they had no intention of doing it. They insulted me and treated me with anything but dignity.
When the receptionist said they didn’t take my insurance, and I quetioned it again and again, I finally asked “are you telling me that I need to go to billing and be processed as self-pay? to which she replied “well you can?”
“But do I need to?”
“You can.?
“But do I need to?”
l apparently didn’t need to, but she also apparently didn’t need to check me in for my appointment, even though I was already fully checked in online and the online system told me I was all set to see mi doctor, just be there 15 minutes early, and I had arrived a half hour beforehand, even though the insults and incompetence of the person checking me in had already wasted 10 minutes of that, and her supervisor would continue to lie to me and insult my intelligence and think that I didn’t understand their system that I had used for the past 2 years.
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Interrupt. Halt. Why bother?
They sent me a link via google maps to review their service, so I did, see the below information pasted from that ….
My experience with Todd Fox as a doctor was always the stellar experience that I have from him. Now. The front desk experience was one of the worst experiences I have had in a long time. I have spent hours working on a blog post to detail, while trying to be fair to them, the lies, deceit and coercion I was threatened with while only trying to do exactly what they asked me to.do. or rather, wouldn’t ask me to do but wanted me to do. When I asked if they wanted me to do it they wouldn’t say yes, they would t say no, but they wouldn’t say yes. And they threatened to have someone come and escort if I wouldn’t agree with their lies. So enjoy the excellent medical staff at Meritas Health Gashland, but be prepared for the nightmare of getting checked in t their front desk if you have any insurance issues or questions.
I am giving 5 stars for Todd Fox, but negative 5 stars for his office staff. Except Kathy in billing also gets a positive 5 stars.
UPDATE: the office manager finally called me back 24 hours later allegedly listen to me explain my dissatisfaction and then when I said and now I’ll be quiet so you can respond and let me know your understanding of the situation your take on it she shoveled papers for over 60 seconds, or at least it sound like shoveling papers and then ask did I have a question question as if all of my complaints were nothing that she should be concerned about or have any need to respond to even after I reiterated about being lied deceived and coerced by your staff. Merely that it was all my faults because I had insurance card that doctor is my primary care physician but I should have known that I couldn’t have it and the other misdirection about the use of self-pay and every other misdirection by her staff was my fault, and as they were justified and lying deceiving and threatening me because I misunderstood something. And then she had to take another phone call and would not talk to me anymore.
[[[[[ end of Google review
I couldn’t believe that someone could be so rude and insensitive, not a person in her position, so I went over in person to try to clear up the misunderstanding.
All I learned was that is was my misunderstanding. I didn’t understand that my insurance wasn’t accepted by them and that I would have to do self-pay (see how many times above I clearly stated I understood that very fact and they would not accept that I understood). Everything they did to me, every lie, deception and coercion was nothing she was concerned about as she could not change what happened yesterday, nor could she control what might happen in the future.
I chose my insurance. and I have to live with it. Just like every person on medicaid chose to become impoverished and deserves what they get, and deserve any abuse they get from being in that situation.
So, note to everyone reading this, no matter what I thought I understood, It was my misunderstanding not theirs, because she said so, and I deserve any abuse they choose to dish out to me, because I chose to become impoverished, I deserve any abuse anyone in power choses to give me. I did not say “this” but I must have said “this” because she decided I said “this”.
At The Rainbow 